Return eligible items within 30 days of receiving your order.
08RETURNS & REFUNDS
A straightforward approach to every return.
If something is not quite right, our clear returns process and Customer Care team are here to help.
Items should be unused and returned with original packaging.
Customer Care will provide the correct return instructions.
Refund policy
30-day easy returns
At The Dressed Society, we want you to be happy with your purchase. If, for any reason, you are not satisfied, we offer a simple and straightforward returns process.
Overview of our returns policy
Return period
You have 30 days from receipt of your order to return items.
Condition of the product
Items must be returned unused, in their original condition and in their original packaging.
Easy Returns
Returning items is straightforward, and our customer service team is on hand to help you through the process.
Return postage
Faulty or incorrect items
No return postage will be charged if the item has been delivered incorrectly, damaged in transit or is otherwise faulty.
Change of mind or incorrect order
In the event of a change of mind, an incorrect order or if you no longer wish to keep the item, the actual return postage costs are payable by the customer. Return postage is not refunded.
How to return an item
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Contact us
Send an email to support@thedressedsociety.com with your order number and the reason for the return. -
Receive instructions
You will receive return instructions and information on the next steps. -
Pack the item
Pack the item securely in its original packaging, including any accessories and labels. -
Return label
The customer must purchase, print and attach a return label themselves. -
Dispatch
Hand in the parcel to the courier specified in the returns information.
Refund
Inspection
Once we receive your return, we will check whether the item meets the return criteria.
Refund
Once approved, the refund will be processed. Depending on your bank or payment provider, it may take up to 7 working days for the amount to appear on your original payment method.
Exchanges
If you wish to exchange an item for a different variant or a different product, please contact our customer service team, who will assist you further.
Items that cannot be returned
For hygiene and safety reasons, certain items may be excluded from returns and exchanges. This will be clearly stated in the product description.
Company details
Legal business: DMLcommerce
Shop name: The Dressed Society (operated by DMLcommerce)
Address: Drachtster heawei 19a, 9213VE De Wilgen, Netherlands
Chamber of Commerce: 98562959
VAT number: NL246041882B02
Email: support@thedressedsociety.com
Telephone: +31 6 2007 6925
Contact page: Customer service
Customer service opening hours (GMT+1):
Monday – Friday: 09:00 – 17:30
Saturday & Sunday: 10:00 – 15:00
We aim to reply to your email within 24 hours.
Thank you for choosing The Dressed Society.
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